Essential KPIs for Boosting Call Center Software Efficiency and Success
Optimizing call center software requires a keen focus on key performance indicators (KPIs) that enhance efficiency, agent productivity, and customer satisfaction. Metrics like average handle time (AHT), first call resolution (FCR), customer satisfaction (CSAT) scores, and agent utilization rates provide actionable insights for performance improvements. Leveraging these KPIs empowers businesses to refine operations, streamline workflows, and deliver superior customer experiences, ensuring long-term success.